A little about me
Meet Our Team
Meet our Irelands Real Estate Front Office Manager, Joy Smalley.
What is your position at Irelands Real Estate?
I am the Front Office Manager, but I am also known as “Director of First Impressions”.
Describe a day in the life of a Front Office Manager.
Upon arrival, I prepare the office for the day, answer the telephone and handle enquiries. I greet and meet clients, prepare rental brochures and perform a variety of administrative tasks. These tasks include opening mail to printing forms, and I provide support for the team.
What’s the most fulfilling part about working in property management?
I am the first point of contact for people, so it is very satisfying providing information to people of all walks of life. I strive to make everyone’s Ireland’s experience as pleasant as possible.
What’s the most challenging part about working in property management?
Providing great customer service while multi tasking various tasks is challenging. Having a sense of humour and a “thick skin” is a prerequisite in my job.
What hobbies do you participate in outside of working on the Irelands Team?
I love to walk, attend Zumba classes, read, catch up with family and friends and spend quality time with our Maine Coon fur baby Rupert.
If you could invite anyone over for tea, dead or alive, who would it be, and why?
I would invite someone like Dawn French, Miranda Hart or Joanna Lumley (in fact all three). They all make me laugh. I love English humour, and laughing is such great therapy.
If you were not working as an Irelands Real Estate Front Office Manager, what else would you like to do?
I really enjoy helping, talking with and listening to people young and old, so I would definitely work in a “helping people role”.
If you were stuck on a deserted island, which book would you take with you, and why?
It would definitely have to be a Bear Grylls book, “Survival Guide for Life”. He shares his stories on how to achieve your goals and how to thrive in adversity. This is exactly the encouragement I would need if stranded on a deserted island.
Do you have a favourite quote that you’d like to share?
I have two favourite quotes: “Life is like a T intersection. Life is about choices, decision making and consequences,” and the Serenity Prayer, “Grant me the serenity to accept the things I cannot change, the courage to change the things I can and the wisdom to know the difference”.